Refund policy

No Return and Refund Policy

Welcome to the bakery website of Chef Tanvi Khera. We take great pride in providing you with customized, freshly baked goods, ensuring each product is crafted with the highest standards of quality and hygiene. Due to the nature of our products, we have established a strict no return and refund policy. Please read the following terms carefully before placing your order:

1. Customized Products

All our baked goods are made to order and customized to meet your specific requirements. This includes but is not limited to flavors, designs, inscriptions, and special dietary needs. As these products are personalized, we cannot accept returns or offer refunds once the order has been placed.

2. Perishable Nature

Our baked goods are perishable and have a limited shelf life. To ensure the highest quality and freshness, we bake our products shortly before delivery. Due to the perishable nature, returns are not feasible, and refunds cannot be provided once the product has left our premises.

3. Hygiene and Safety

We adhere to stringent hygiene and safety standards in the preparation and packaging of our products. Each item is carefully inspected before it leaves our bakery. Due to these strict hygiene practices, we cannot accept any returns, as it would compromise the integrity and safety of our products.

4. Order Confirmation

Once you place an order, you will receive an order confirmation detailing your customization requests. Please review this confirmation carefully and notify us immediately if there are any discrepancies.

5. Delivery Issues

We strive to ensure your order is delivered on time and in perfect condition. If you experience any issues with your delivery, such as damaged or incorrect items, please contact us within 24 hours of receiving your order. We will investigate the matter and, if deemed appropriate, offer a replacement. Please note that photographic evidence may be required to process such claims.

6. Customer Satisfaction

Your satisfaction is our top priority. If you have any concerns or feedback regarding your order, please reach out to us. While we cannot offer returns or refunds, we are committed to resolving any issues and ensuring you have a positive experience with our bakery.

7. Allergy Information

Please inform us of any allergies or dietary restrictions at the time of placing your order. While we take every precaution to prevent cross-contamination, our bakery handles a variety of ingredients, and we cannot guarantee the absence of allergens.

By placing an order with Chef Tanvi Khera's bakery, you acknowledge and agree to this no return and refund policy. Thank you for your understanding and for choosing us to create your customized baked goods.

For any further queries or concerns, please contact us at pastrycheftanvikhera@gmail.com .